|Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure.
Boarding pass issuance is restricted to the day of the flight. You
may request window or aisle seating on the search form, or special
seating arrangements can be entered in the comments field on the reservation
How do I request special meals or other accommodations?
Please enter special requests in the comments field on the reservation
form and select the option to have a live agent complete your request.
Can seniors receive a discount?
Most airlines allow senior discounts of 10% for each senior and one
traveling companion. The traveling companion must travel on the exact
same itinerary as the senior passenger. Please note this in the comments
field and select the option to have a live agent complete your request.
What are the restrictions on last-minute bookings?
To help protect your credit card from fraudulent activity, we take
extra time to verify passenger information. Therefore, reservations
for travel within the US must be made at least 48 hours prior to departure
(Central Daylight Time) and at least 7 days prior to an international
departure. This time is also needed to send paper tickets to you if
those are required.
What is a Valued Airline?
Valued Airline is a preferred carrier that has a committed
working relationship with us. These relationships enable us to offer
their best products and service directly to our customers.
|What is an eticket?
An eticket, or electronic ticket, represents your reservation for
a flight, but is not in a paper format. You will be supplied a confirmation
number as your proof of purchase. You will not receive a paper ticket.
With an eticket, your name and flight details will be in the airline's
computer. An eticket is NOT a boarding pass. You will still have to
check-in to receive your boarding pass.
PLEASE NOTE: New regulations require you to present a printed receipt
of your e-ticket purchase in order to receive a boarding pass. Please
be certain to print your confirmation details page or your confirmation
email and bring it with you to the airport. Failure to do so will
result in your inability to board your flight.
Are taxes included in the price of my fare?
The price of the tickets includes taxes and fees which are imposed
on air transportation by government authorities. Taxes and fees, which
may represent a significant portion of the cost of air travel are
either included in the fare or shown separately in the "TAX" box(es)
of the ticket(s).
Is my ticket refundable or transferable?
Unfortunately tickets are NOT refundable or transferable.
Is my ticket changeable?
Yes, your ticket is changeable, but will result in penalties and possibly
Is any type of cancellation insurance available?
No, cancellation insurance is not available.
What is a back to back ticket?
When coupons from two or more tickets are issued at round trip fares
for the purpose of circumventing restrictions. Airlines and travel
agents are prohibited from issuing such tickets. Each airline reserves
the right to deny transportation to passengers found using tickets
in this manner. Travelers will be responsible for the difference between
the fare paid and the fare of the actual itinerary.
|Should I still check-in?
If you have reserved a seat assignment, you must still check-in. Reserved
seats are subject to cancellation if not claimed at least 30 minutes
prior to scheduled departure time (45 minutes for international and
What is required when I check-in?
ALL ticketed passengers must show a government issued photo identification
at check-in. Children must have a parent present at check-in. Tickets,
or eticket reservations must be in each passenger's name as it appears
on the photo identification.
What is required with International travel?
An international trip may require valid travel documents such as,
but not limited to:
TravelNow is NOT responsible for your travel documents. You are responsible
for acquiring the proper documentation. Concerns about the required
travel documents may be resolved by contacting the appropriate consulate,
embassy, or government agency.
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return journey or continuance of your trip
- or ANY combination thereof.
What is a schedule change?
Schedule changes are made by the airline when it changes flight times
or numbers at its discretion. If known about in advance, TravelNow.com
will send changes to you prior to your flight. Often schedule changes
are unexpected and at the last minute. You may want to call the airline
24 hours prior to your departure time to check your flight schedule.
|What services are offered for children
Unaccompanied children, five through seven years of age, are accepted
for most airline transportation. For a fee of $30 or more, an airline
customer service agent will escort your child on and off the aircraft.
All unaccompanied children will be escorted from point of check-in
to the airplane where the child is placed in the care of a flight
attendant. A parent MUST be present at check-in when their children
are traveling alone. Please request this service using the comment
field on the reservation form.
Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a seat.
Once children reach their second birthday, they must be seated in
an approved seat. One infant is permitted to travel free on US domestic
flights for each passenger paying adult fare who is at least 12 years
of age. Each additional child under 2 years of age accompanying the
same adult passenger will pay the applicable accompanied child's fare
whether they are occupying a seat or not.
What are International travel restrictions
For international travel, an infant pays 10 percent of the applicable
adult fare. All infants must have a ticket to travel. Children ages
2-11 years of age receive a discounted fare decided by the airline.
Passengers 16 years of age or younger MUST be accompanied by an adult.
|What is the TravelNow.com Refund Policy?
TravelNow.com strives to provide the best service possible and will
work on behalf of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, TravelNow.com acts only as
an independent agent to secure services of an air carrier, car rental
supplier, hotel, or other travel related supplier. Therefore, we have
no control over personnel, equipment, or operations of these suppliers
and shall not be held liable for any inconvenience, personal injury,
property damage, or other loss incurred as a result of any wrongful
acts, omissions, or default on the part of the suppliers. All grievances
must be reported with any and all supporting documentation to TravelNow.com
within 60 days of the mailing of the first credit card statement showing
any discrepancies for billing and payment issues or within 60 days
after the completion of travel services provided.
What type of customer service is offered?
After submitting your reservation request, you will be provided with
an email address to use to make inquires about your request. Our qualified
and friendly agents are available 24-hours a day, 7 days a week, 365
days a year (including holidays) to answer your questions. All you
have to do is ask.